Privacy Policy

What We Collect

• Contact details (name, email, phone, address) and account information

• Clinical information you share, such as intake forms, session notes, and treatment history

• Payment and billing details

• Basic technical data (IP address, browser type) when you use our Site

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How We Use It

• To provide and schedule counselling services and maintain accurate records

• To process payments and insurance claims

• To communicate with you about appointments and services

• To meet our legal and professional obligations

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How We Protect and Share It

• We never sell your information.

• Clinical information is confidential and shared only with your consent, with trusted service providers (e.g., scheduling, video, billing platforms), or when required by law — such as risk of serious harm or suspected abuse.

• We use encryption and secure, access-controlled systems to store your data.

 

Your Rights

• Access, correct, or request deletion of your information (subject to legal recordkeeping requirements)

• Withdraw consent for non-essential uses of your data

• Contact us with any privacy question or request